Galway County PPN Complaints Procedure
Galway County Public Participation Network is committed to dealing effectively with any complaints you may have about our service. If we got something wrong, we will apologise and where possible we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our services.
When to use this Complaints Procedure
When you complain to us, we will usually respond in the way we explain below. Sometimes, you might be concerned about matters that are not decided by us (e.g. issues relating to your grant application or appeals to the Local Authority) and we will then advise you as best we can about how to make your concerns known.