Accessible Tourism Training

When: Monday, 14^th September 2026

Time: 10am – 4pm (please arrive from 9:30)

Where: Claregalway Hotel | Claregalway Village | Co. Galway | Ireland | H91 XR8E

Refreshments and lunch provided free to participants.

We are delighted to invite you to sign up for our free training session focusing on Accessible Tourism. This is an excellent opportunity for your group/ organisation to learn how we can make tourism experiences more inclusive and enjoyable for people of all abilities.

Participants who attend the course will:

1. • Grow their understanding of what is meant by inclusive tourism and why it matters, understanding the diversity of visitor requirements and the benefits of making their service more accessible. They will learn about the legislation in this area and understand Universal Design – the design of environments to be accessible to everyone regardless of age, size or disability.
   • Understand the accessible visitor journey from planning and booking, to arriving and moving around the site and participating in events to leaving feedback.
   • Get practical advice and guidance on making the physical environment (buildings and outside spaces) more accessible. Particular consideration will be given to heritage sites and the specific challenges they can pose.
   • Learn ways to create a more inclusive visitor experience including communication tips, inclusive customer service and neuroinclusive features.
   • Explore accessible communication, including signage, online information and confident in-person communication.

The training is very practical in nature, including case studies, videos, practical exercises and presentations and allows plenty of time for discussion. Participants will leave the session with practical tools and information to bring back to their own site/ service to enhance accessibility and inclusion.

Feedback will be requested from all participants to measure how successful the training has been and to help us to improve what we do.

To secure your spot please sign up via the link below, spaces are very limited so we strongly encourage you to sign up early  (please only sign up if you are sure you can make it!)

Accessible Tourism – Registration  – Fill out form